104 error - Connection Timeout With Provider

I have received a 104 error. What does it mean?

This error occurs when the Seller's response time has exceeded the timeout set in the Buyer's request.

Hotel-X Buyers API

You may find the timeout value at a request level (in your Settings) or at a Default Settings level (in our website>Conections>Connections Settings).

Legacy Buyers API

This timeout is included as a Common Element ("timeoutMilliseconds") in every request:

In the aforementioned example, the Buyer sets a timeout of 24700 milliseconds (24.7 seconds) so that will be the time that TravelgateX will wait for a response by the Seller. Error 104 will be returned if we are not able to obtain a response from the Seller's system before the established timeout:

<applicationErrors>
    <code/>
    <type>104</type>
    <description>Connection Timeout With Provider</description>
    <httpStatusCode>0</httpStatusCode>
</applicationErrors>

How can I solve timeout errors?💡

1. Increase the Seller's timeout allowed
2. Contact the Seller directly in order to let them know about your response time expectations
3. Reduce the number of hotels/destinations requested.
4. Retry the operation