My Connections

View, activate and monitor your connections

You can check your connections either as Buyer or Seller (make sure you browse accordingly) by clicking on Connections>My Connections:

There, you will find a list of all your connections and filter the accesses returned by Connection Status: All connections, Working accesses, Pending accesses, Not working accesses and Deactivated accesses).

Access Status

Working: the activation process was completed successfully and the access is available and ready to be used.

Pending: It is in validation status. (After validation it will automatically switch to working or Not working status)

Not Working: one or more processes in the activation have failed and our connectivity team needs to review this activation manually.


Access Type
Live: This is an access that has been identified* as an access from which real transactions are carried out.

 Test*: This is an access that has been identified* as an access from which to test transactions.


*If the access is Live or Test it is determined by credentials and it is the responsibility of both the BUYER and the SELLER to agree on the type of credentials to be used for access.


Access Active
Here you can enable or disable your Hotel-X connections - please note that you can only use accesses while they are Active in our system. Still using our Legacy API? Connect to Hotel-X API and enjoy this functionality and many more!

Yes: Active and operational access

No: Active and non-operational access

Every connection contains at least one access and their following information: ID (HotelX accesscode), Supplier ID, Access name, Type, Status, Accomodations, Active, APPs, Last Modified and Actions.

    Accomodations: total properties available.

    Apps: link to the Stats and Logging APPs for that specific connection.

    Extended information on "not working" status.

    In order to speed up the process of an activation, the following options have been added to ensure that the activation is carried out as quickly as possible.

    Informative PopUp.
    To find out why the auto-activation could not be carried out, simply place the mouse over the "Not working" status and an informative PopUp will appear informing about the error that has interrupted the auto-activation process.

    Assigned ticket and link to it. 
    The ticket information assigned to the access will be displayed and clicking on it will open the ticket in the MyTickets section with more detailed information about the current status of the access.

    Allow to delete inactive accesses. 

    It is now possible to delete those accesses that are no longer valid. 

    To do this, you only have to deactivate the access and from the action menu, select the option "Delete access".