Monitor and evaluate your performance of each of your connections and accesses with Stats on a minute-by-minute basis.
How can I use Stats? 🔍
Once you have logged onto TravelgateX, click on APPs and Stats. By default, you will see your performance Dashboard for all your connections (last hour).
There, you can update the filters and target your search selecting:
-
- Time range
- Traffic type
📚 What does 'traffic type' refer to?
- BASIC (Blue): It is the standard transaction. A Buyer is connected to a Seller without any other solution to the connection.
- SPEED (Green): It is the transaction sent by a Buyer when their connection uses Speed. Our cache solution blocks the request from reaching the Seller's system.
- SCHEDULER (Red): This kind of transaction only refers to static content (Hotel List, HotelInformation, etc). A transaction is tagged as "scheduler" when the information requested is stored in TravelgateX's Database (Offline).
- OPTIMIZED (Gray): These are the requests sent by TravelgateX to feed our internal databases. There are two sources:
- Speed: When the information requested by the Buyer in a Speed connection is not already stored in our DB. TravelgateX sends a request to the Seller to obtain it.
- Scheduler: When the time it takes to get all the static information from a Seller is too high, TravelgateX downloads it asynchronously in order to return it to their Buyers in a shorter, more acceptable time frame.
💡 Find more information about our Speed App here.
How can Stats help me? 📊
Being able to monitor your performance and solve any traffic or connection issues as soon as possible is key to your business. Stats provides valuable information by connection and method (Search, Quote, Book, Cancel and Other) so that you can have a general connections overview as well as a more detailed performance insight.
Stats provides the following performance metrics and functionalities at both connection and access level:
- Total of volume of requests and percentage by type (Search, Quote, Book, Cancel, Other)
- Total volume and percentage of successful requests (OK)
- Total and percentage of errors split by error type
- Average response times
- L2B (Look To Book)
- Transaction error logs to download (Search logs are not available by default)
What is the meaning of each color? 🗂️
Once in Stats, you will notice that each card and row in your connection table has a background color (green, yellow or red). Each color represents how your whole organization or a specific connection is performing regarding our standard threshold. Please, check the following table to understand the values we check to indicate one color or another:
Card color threshold
| ALL |
||||
| Search NOK % | Quote NOK % | Book NOK % | Cancel NOK % | |
| Green ✅ | Less than 42.5% | Less than 4% | Less than 6.5% | Less than 6.5% |
| Yellow ⚠️ | Between 42.5% and 70% | Between 4% and 10% | Between 6.5% and 13% | Between 6.5% and 13% |
| Red 🔴 | Greater than 70% | Greater than 10% | Greater than 13% | Greater than 13% |
| SEARCH |
||||||
| OK % | No Avail % | Seller Error % | Integration Error % | Communication Error % | Internal Error % | |
| Green ✅ | Greater than 57.5% | Less than 40% | Less than 0.5% | Less than 0.5% | Less than 1% | Less than 0.5% |
| Yellow ⚠️ | Between 57.5% and 30% | Between 40% and 60% | Between 0.5% and 3% | Between 0.5% and 1% | Between 1% and 5% | Between 0.5% and 1% |
| Red 🔴 | Less than 30% | Greater than 60% | Greater than 3% | Greater than 1% | Greater than 5% | Greater than 1% |
| QUOTE |
||||||
| OK % | No Avail % | Seller Error % | Integration Error % | Communication Error % | Internal Error % | |
| Green ✅ | Greater than 96% | Less than 2% | Less than 0.5% | Less than 0.5% | Less than 0.5% | Less than 0.5% |
| Yellow ⚠️ | Between 90% and 96% | Between 2% and 5% | Between 0.5% and 2% | Between 0.5% and 1% | Between 0.5% and 1% | Between 0.5% and 1% |
| Red 🔴 | Less than 90% | Greater than 5% | Greater than 2% | Greater than 1% | Greater than 1% | Greater than 1% |
| BOOK and CANCEL |
|||||
| OK % | Seller Error % | Integration Error % | Communication Error % | Internal Error % | |
| Green ✅ | Greater than 93.5% | Less than 2% | Less than 0.5% | Less than 0.5% | Less than 0.5% |
| Yellow ⚠️ | Between 87% and 93.5% | Between 2% and 5% | Between 0.5% and 1% | Between 0.5% and 1% | Between 0.5% and 1% |
| Red 🔴 | Less than 87% | Greater than 5% | Greater than 1% | Greater than 1% | Greater than 1% |
| OTHER |
|||||
| OK % | Seller Error % | Integration Error % | Communication Error % | Internal Error % | |
| Green ✅ | Greater than 97.5% | Less than 1% | Less than 0.5% | Less than 0.5% | Less than 0.5% |
| Yellow ⚠️ | Between 92% and 97.5% | Between 1% and 5% | Between 0.5% and 1% | Between 0.5% and 1% | Between 0.5% and 1% |
| Red 🔴 | Less than 92% | Greater than 5% | Greater than 1% | Greater than 1% | Greater than 1% |