1. Help Center Home
  2. Buying on TravelgateX
  3. Hotel-X Development/Booking Flow: Quote

Status On Request (RQ status) in QuoteRS

I have received an On Request status (RQ status) in Quote response, what does it mean?

You may receive a status On Request (status RQ) in Quote response in those cases the availability of the option previously selected is pending to be confirmed by the Seller.

The Seller returned an OK status for the option selected in Search response, why do I receive a RQ Status in Quote response?💡

Some Sellers may return options with an OK status in Search response, and then return a "RQ" status in Quote response. One of the reasons could be that the Seller has cached options on their side.

What should I do if I receive a status RQ in Quote response?🔄

If you receive status RQ in Quote response, you should run a new Search request and restart the Booking Flow.


Have any questions? Feel free to reach out to our Customer Care team. We're here to assist you and would be happy to help!